Patient Billing Procedure
When you receive care at Saint Clare’s, you may be billed based on services provided by the hospital and/or physicians. Professional services provided by the medical center’s anesthesiologists, behavioral health (psychiatrists, psychiatric APN and other professional services), cardiologists, emergency services physicians, neurologists, pathologists, radiologists, vascular surgeons as well as ambulance services are billed separately from other hospital charges as required by Medicare Law, PL 89-87. This means that if you require these particular services you will receive separate bills for each.
A separate bill will reflect the non-physician portion of the medical center’s charges, such as equipment use, film, supplies, services of technical personnel, etc. If you have any questions about your hospital bill, please contact Saint Clare’s Health’s Billing Office at 1-973-983-1777. Customer service hours are Monday – Friday 8 a.m. to 4 p.m, excluding holidays. For questions regarding billing for professional services, please contact the company on your bill.
Each insurance company or managed care plan handles billing its own way. If your insurance company covers only part of your bill, you are responsible for the balance. In accordance with our policy, deductibles, coinsurance, and copayments are requested upfront and payment is expected on your date of service for all elective services, inclusive of prior debt(s) owed to the hospital. You will receive a bill for the any further balance due, unless payment arrangements have been approved by Patient Financial Services.
If you do not have insurance, you are responsible for paying the entire bill. Our Patient Financial Counselors can help provide financial counseling and advice. Please call 1-800-645-0441 for more information.
Saint Clare’s Health shall treat any patient seeking urgent or emergent care without regard to their ability to pay for care. Saint Clare’s Health also provides Financial Assistance (Charity Care) to both inpatients and outpatients who are uninsured, underinsured, medically indigent or meet presumptive eligibility criteria. If you are in need of Financial Assistance, please contact our financial counselors at 1-800-645-0441, which is open Monday through Friday from 8:00 a.m. to 6 p.m., excluding holidays.
Please click here to learn more about Financial Assistance for Those Unable to Pay the Full Cost of Care