Patients & Visitors

Guidelines for Visiting Saint Clare’s Patients

Effective 05/26/23 Until Further Notice

For your health and safety, new visitor restrictions are in effect.

Visitation Restrictions

• Visitor Criteria (Applies to all departments within the hospital, unless otherwise specified.)
  • Visiting hours are 10am to 7pm, unless otherwise specified.
  • Visitors must be 12 years of age or older, except for the rare exceptions as determined below.
  • Visitors under 18 years of age must always be accompanied by an adult while visiting.
  • Visitors are prohibited from visiting if they have COVID-19 symptoms, influenza like illness symptoms or a temperature of 100.4℉ or greater.
  • Visitors should perform hand hygiene upon arrival, entering the patient room and departure from the patient room and hospital.
  • All visitors must comply with hospital requirements to minimize the potential spread of infection. Visitors who do not comply, will be asked to leave the hospital.
  • Only two (2) visitors/support people at the bedside are permitted at a time. Visitors can be “swapped out”.
  • Visitors may be limited or asked to briefly vacate the patient room for safety or if visitation interferes with patient care.
• COVID-19 Positive/Person Under Investigation (PUI)
  • Visitors must be 18 years of age or older.
  • One (1) visitor at a time per day. The visitor does not need to be the same person for the duration of the patient’s stay.
  • Visitors are limited to two (2) hours.
  • Visitors are to check in at the nurse’s station prior to entering the patient’s room.
  • The number of visitors for a patient at end of life will be determined by the clinical care team.
• Emergency Department (24 hours/day, 7 days/week)
  • Open visitation 24 hours a day, 7 days a week.
  • Only two (2) visitors/support people are permitted at the bedside at time, visitors can be “swapped out”.
  • Behavioral Health patients in the Emergency Department are permitted visitation, at the discretion of the care team.
• Psychiatric Emergency Services (PES)
  • Visitation shall be at the discretion of the PES Psychiatrist based on the patient’s clinical presentation and unit acuity at the time.
  • Visitation shall be monitored by the PES staff and Psychiatrist on call.
  • All items brought to the patients by visitors shall be checked by the PES staff to ensure patient/unit safety.
  • Visitors will have their belongings locked in the patient room cabinets for patient/unit safety. Rationale and explanation shall be given to visitors for this procedure.
  • A patients’ rights may be denied only for good cause when the attending physician feels it is imperative to deny any of these rights; except that, under no circumstances shall a patient’s right to communicate with his attorney or physician or the courts be restricted.
  • A denial of the rights shall only be effective for the period of time that the patient is in PES.
• Medical/Surgical Units
  • Visiting hours are restricted to 10am to 7pm.
  • Visitors must be 12 years of age or older, except for the rare exceptions as determined by the facility.
  • Only two (2) visitors/support people are permitted at the bedside at time, visitors can be “swapped out”
• Critical Care/Intensive Care
  • 24 hour visiting for family members, in arrangement with the team designed to maximize patient benefit.
  • Visitation will be restricted during the hours of 7am to 8am and 7pm to 8pm. Visitors will be permitted to wait in the CCU/ICU waiting room during these times.
• Surgical Services/Cardiac Cath Lab/Outpatient Procedures
  • Two (2) visitors/support persons can accompany the patient until they are taken into prep and when the patient is in recovery (SDS patients) and preparing for discharge.
  • The visitor/support person can wait in the appropriate waiting area.
  • Pediatric patients are permitted two (2) parents/guardians.
  • If the patient is admitted on the day of surgery, the visitor/support person may accompany the patient to the unit.
• Post Anesthesia Care Unit (PACU/Recovery)
  • No visitors: except 1 parent/guardian of a pediatric patient or 1 visitor for critical patient.
• Mother/Baby
  • Postpartum patients may designate or exclude visitors of their choosing while in the Postpartum Unit.
  • It is at the discretion of the mother whether or not to have the baby in the room during visitation hours.
  • Open visitation hours are from 2:00pm-7:00pm, 7 days a week.
    • Companions may come and go at any time. Siblings may visit during regular visiting hours.
    • Provided that visitation does not interfere with the care of the patient, or at the discretion of the nurse. There are no restrictions to the number of visitors a patient may have during open visitation hours, however only two (2) at the bedside at a time. The father and siblings will not count as visitors.
    • All visitors must wash their hands using the available hand sanitizer prior to entering the patients’ room.
    • Quiet Time
      • From 1:00pm-2:00pm the Maternity Department participates in a quiet time for the mother and newborn.
      • The mother may request to limit visiting during these hours.
  • Additional visitation is based on the needs of the patient as determined by the clinical care team (i.e., time of delivery, extenuating family circumstances).
• Labor and Delivery
  • Companion is allowed at the bedside at any time during labor.
  • Second visitor is allowed upon approval of the attending Obstetrician.
  • No children are allowed to visit in labor and delivery.
• Pediatrics
  • 24 hour visiting for parents/guardians.
  • Two (2) parents/guardians may stay overnight.
  • All other visitation is during normal visiting hours.
• Psychiatric Medical Care Unit (3 West)
  • 1 visitor per day; siblings and children over 18 can be approved visitors for this population.
  • Monday to Friday – 6:30pm – 7:30pm
  • Saturdays & Sundays – 1:00pm – 2:45 pm
  • Holidays – 1:00pm – 2:45pm and 6:30pm – 7:30 pm
• Alcohol/Chemical Dependency Unit (ACDU)
  • Visitors are not allowed due to the nature of the program.
• Children’s Crisis Intervention Services (CCIS)
  • No visitation on Monday’s.
  • Tuesday to Friday – 6:00pm to 7:30pm (Last visit ending at 8pm)
  • Saturday and Sunday – 1:30pm to 3:30pm (Last visit ending at 4pm)
  • Holidays – 1:00pm to 7:30pm (Last visit ending at 8pm)
• Acute Crisis Intervention Services (ACIS)
  • Monday to Friday – 6:00pm to 7:00pm
  • Saturday and Sunday – 1:00pm to 2:45pm
  • Holidays – 1:00pm to 2:45pm and 6:00pm to 7:00pm
• Psychiatric Intensive Care Unit (PICU)
  • Monday to Friday – 7:00pm to 8:00pm
  • Saturday, Sunday, and Holidays – 2:30pm to 4:00pm and 7:00pm to 8:00pm
• The Dwelling Place/Respiratory Care Center (RRC)
  • Visitation is permitted 24 hours per day, 7 days a week.
  • Two visitors at a time, additional visitors at the same time with unit approval.
  • Visitors under 16 years of age, with unit approval.
• Visiting Nurse Association (Hospice)
  • Two (2) visitors at a time, no time restrictions.
  • Additional visitors at the same time with unit approval.
• Kindred
  • Visiting hours are 11am to 7pm.
  • Visitors must be 18 years of age or older.
  • Two (2) visitors per patient at a time, visitors can be “swapped out”.
• Exceptions may apply to patients with intellectual, developmental or cognitive impairment.
• Visitation criteria is subject to change.