Questions and Concerns
We’re Available to Assist You with Your Concerns!
Our patients are our number one priority. If you have a concern about patient care or safety, please let those caring for you know immediately. You may also contact Guest Services or the Patient Care Manager/Assistant Director of Nursing at the numbers below.
Safety concerns can also be called to the Safety Hotline at 973-983-7323. Anyone can leave a confidential message at this number without fear of blame or retribution. Please note that messages to the Safety Hotline may be received the next business day.
Saint Clare’s guest services representatives are available to hear comments, suggestions, concerns and answer any questions patients and family members may have. To reach a representative, call: 973-989-3189.
If your call is answered with voicemail, please leave a message and your call will be returned as soon as possible. You can also ask any staff member to reach the Patient Care Manager or the Director of Nursing for you.
Saint Clare’s Leadership:
Saint Clare’s leadership is always available to assist you. To reach the Administrative Office, please call 973-983-2233.
To reach our Medical Records department, please call 973-989-3660.
Saint Clare’s Health is proud to be accredited by The Joint Commission, the nation’s predominant standards-setting and accrediting body in healthcare.
If you have a concern that you feel we have not adequately addressed, you may contact The Joint Commission by phone at 800-994-6610; fax at 630-792-5636; www.jointcommission.org; One Renaissance Boulevard, Oakbrook Terrace, IL 60181 and/or the New Jersey Department of Health & Senior Services Complaint Hotline at 1-800-792-9770.
In addition, if you are a Medicare beneficiary, issues related to quality of care or timely discharge that you feel have not been adequately addressed can be referred to Healthcare Quality Strategies, Inc., the Healthcare Quality Improvement Organization of New Jersey at 732-238-5570; www.pronj.org; 557 Cranbury Road, Suite 21, East Brunswick, NJ 08816.